Legal notices & Policy on protection of personal data

The purpose of the website is to provide translation and linguistic services.

Any person who enters the WEBSITE will be considered a USER. There are two types of USERS, depending on how they register on the website:

  • The USERS who simply browse the website. In order to access the website for consultation, search or viewing, it will not be necessary to previously register as an express and accepted user of the website or communicate your details.
  • The USERS who contract the services of the website.

When these are referred to indistinctly, they will be referred to as USER(S).

The use of the Legal Notices and Privacy Policy and the development of their terms and conditions are explained below.



The use of the WEBSITE is governed by these terms and conditions, and we therefore strongly advise you to read these conditions carefully before using or browsing it. The USER acknowledges being aware of the access and existence of these terms and conditions of use and of the need to be familiar with them. Consequently, if the USER continues to consult the website, this will mean that they fully and completely accept these conditions.

In accordance with the provisions of article 13 of (EU) Regulation 2016/679, of the European Parliament and the Council, dated 27 April 2016, regarding the protection of individuals with respect to the processing of personal data and the free circulation of these data, thus repealing Directive 95/46/EC (General Data Protection Regulation), article 11 of Spanish Organic Law 3/2018, of 5 December, on Personal Data Protection, and article 10 of Spanish Law 34/2002, of 11 July, on Information Society and Electronic Commerce Services (LSSI-CE), the USER who accesses this website with the domain “” (hereinafter, the WEBSITE), is hereby informed of the terms and conditions of use of this WEBSITE.


1.1 General Information about the SERVICE PROVIDER:

•    Address: calle Gran Vía 6, 4º, 28004 Madrid
•    Tax ID (CIF): B83436725
•    Contact e-mail:
•    Contact number: 900 264 851
•    Web domain name:


1.2 Purpose

These General Terms and Conditions of Use regulate the access to and use of (hereinafter, the WEBSITE).

Generally, users may access the WEBSITE freely and free of charge. However, in accordance with the current legislation, ALPHATRAD reserves the right to limit access to certain areas of the WEBSITE.

The translation services generally provided by the company have the price indicated in the corresponding commercial offer.

The purpose of this WEBSITE is not to recruit translators and linguistic staff, for which the website is responsible.

ALPHATRAD reserves the right to regularly amend the conditions of this document. The amended conditions will enter into force for all USERS on the date of their online publication on the WEBSITE. Consequently, USERS should regularly consult these conditions in order to be aware of any updates.


1.3 Contents of the WEBSITE

The language used by ALPHATRAD on the WEBSITE will be Spanish. ALPHATRAD will not be held responsible for the USER not understanding the language of the WEBSITE, nor for any consequences that may derive from this.

ALPHATRAD may, without prior notice, extend its portal to new services, activities or contents, in order to improve the services and the quality of the service provided.   Likewise, ALPHATRAD may, without prior notice and without any justification, amend and/or remove any content hosted on the WEBSITE, as well as the way of accessing this content. It will not be liable for any consequences that may be caused to USERS.

USERS may not use the contents of the WEBSITE to disclose or promote information or advertising regarding themselves or third parties without the express authorisation of ALPHATRAD.


1.4 General Terms and Conditions of Use of the website

1.4.1 Free access and use of the WEBSITE

Internet USERS will be able to browse the WEBSITE free of charge.

The USER acknowledges and accepts that the use of the contents, information on the personal data contained therein and/or services offered by the Portal will be at their sole risk and/or responsibility.

1.4.2 Use of the WEBSITE

ALPHATRAD is a website that offers linguistic services and professional translations. When the USER wishes to access the website, this is free of charge except for the cost to connect through the telecommunications network supplied by the access provider contracted by the users. The translation services generally provided by the company have the price indicated in the corresponding commercial offer and under no circumstance are they offered or provided through the Portal service.

1.4.3 Obligations of USERS on the WEBSITE

The USERS who make use of the WEBSITE undertake to make a diligent use thereof and of the services accessible through it in accordance with the Law, good customs and these General Terms and Conditions of Use. Specifically, they undertake to:

I. Not use the services and contents to perform illicit or criminal activities that violate the rights of third parties and/or infringe the rules of the applicable legal system.

II. The USER undertakes not to introduce or spread viruses or harmful systems in the portal that could cause damage to the computer systems of ALPHATRAD, third parties or third-party users, and not to introduce hyperlinks that allow access to the websites of the portal and the services without due consent.

III. The USER agrees and undertakes not to perform any action that may damage the credit of ALPHATRAD or third parties.
IV. Provide us with the e-mail address, names, surnames and/or other contact details through the forms on the Portal for the aforementioned purposes or any other in a truthful and accurate manner. For these purposes, the USER guarantees the authenticity of all the data that they communicate and will keep the information provided to ALPHATRAD perfectly updated so that it corresponds, at all times, to their real situation. In any case, the USER will be the only person responsible for any false or inaccurate statements made and for any damage caused to ALPHATRAD or third parties as a result of the information provided.

ALPHATRAD will not be liable for a breach of this clause by USERS.

The USER will be liable for damages and losses of any kind caused to ALPHATRAD or to any third party as a consequence of the breach of any of the obligations in these General Terms and Conditions of Use or in the Law regarding the use of the WEBSITE.

1.4.4 Introduction of links on the WEBSITE.

Any USER who wishes to introduce links from their own website on to the Portal must meet the conditions detailed below, as ignoring them will entail the responsibilities derived from the Law:

I. The link will only link to the home page or main page of the Portal but may not reproduce it in any way (inline links, copy of the texts, graphics, etc.).

II. It will be forbidden in all cases, in accordance with the applicable legislation in force at all times, to establish frames of any kind that surround the Portal or allow the Contents to be viewed through Internet addresses other than those of the Portal and, in any case, when they are viewed together with contents outside the Portal in such a way that: they produce, or may produce, error, confusion or deception in users as to the true origin of the
service or Contents; involve an act of unfair comparison or imitation; serve to take advantage of the reputation and prestige of the ALPHATRAD brand and prestige; or any other way that is forbidden by the legislation in force at all times.

III. No false, inaccurate or incorrect statement about ALPHATRAD, its partners, employees, customers or about the quality of the services it provides may be made from the page that includes the link.

IV. Under no circumstances will it be stated on the page where the link is located that ALPHATRAD has given its consent to the insertion of the link or that it otherwise sponsors, collaborates with, verifies or supervises the services of the sender.

V. Regardless of that established in point 5 “Industrial and Intellectual Property”, the use of any word, graphic or mixed brand or any other distinctive sign of ALPHATRAD within the sender’s website is not permitted except in those cases permitted by law or expressly authorised by ALPHATRAD and provided that, in these cases, a direct link to the Portal is permitted in the manner established in this clause.

VI. The page on which the link is established must faithfully comply with the stipulations of the law and may not under any circumstances provide or link to its own or third party contents that: are illicit, harmful or contrary to morals and good customs; induce or may induce the USER to the false conception that ALPHATRAD subscribes to, endorses, adheres to or in any way supports the ideas, statements or expressions, licit or illicit, of the sender; are inappropriate or not relevant to the activity of ALPHATRAD in view of the place, contents and subject matter of the sender’s website.


1.5 Industrial and Intellectual Property

All the contents of the WEBSITE (including but not limited to texts, photographs, graphics, images, icons, technology, software, source and object codes, links and other audio-visual material, graphic design and source codes
(hereinafter, the CONTENTS)) are the exclusive property of ALPHATRAD or of third parties (with ALPHATRAD authorised to use them), and the USER of the WEBSITE undertakes to respect them and not to violate or copy them.

In no way are the exploitation rights recognised by current legislation on copyright transferred to the USER, except those that are strictly necessary for the use of the website. In line with the above, access to the website does not provide any right over the trademarks, patents, trade names and/or logos that appear on it, nor is any type of licence or authorisation granted for the use of the elements and rights contained therein.

It is also strictly forbidden to copy, reproduce, adapt, modify, distribute, market, publicly communicate and/or perform any other action that involves an infringement of the current Spanish and/or international regulations on intellectual and/or industrial property, as well as use the contents of the WEBSITE if this has not received the prior express and written authorisation of ALPHATRAD.

Any unauthorised use of the Contents of the WEBSITE will imply an infringement of Intellectual Property, Industrial Property and/or unfair competition laws, as well as other possible regulations, and ALPHATRAD will initiate and exercise the corresponding civil and/or criminal actions against those who infringe or damage its rights.


1.6 Privacy and data protection policy

ALPHATRAD has established a privacy and protection policy regarding the personal data it contains, processes or safeguards, which is contained in the Privacy Policy of the WEBSITE.


1.7 Exclusion of guarantees and liability

The USER acknowledges that the use of the website and its contents and services is carried out under their exclusive responsibility. Specifically, by way of example, ALPHATRAD assumes no liability in the following areas:

- The availability of the functioning of the website, its services and contents and its quality or interoperability.

- Damages and losses of any kind caused to the USER due to faults and errors in access, connections, transmissions, interruption of the service without just cause, intrusions, mass advertising mailings or when the aforementioned causes are due to situations outside the control of the portal, such as defects in the user’s computer, connection deficiencies, internal viruses in the user’s computer, slowness and problems in communications that the user has with telephone operators, or when they are due to force majeure.

- The purpose for which the website serves the USER’S objectives.

- It does not guarantee the quality, accuracy, suitability, completeness or reliability of the data, programs, information or opinions, regardless of their origin, circulating on the portal. It also accepts no liability for decisions taken because of the information provided on the Portal or for any damages caused to the USER or third parties as a result of actions based solely on the information obtained on the Portal.

- Infringement of current legislation by the USER or third parties and, specifically, of the intellectual and industrial property rights owned by other persons or entities.

- The existence of malicious codes or any other harmful computer element that could damage the USER’S or third party’s computer system. In any case, it is the USER’S responsibility to have the tools suitable to detect and disinfect these elements.

- The WEBSITE access service includes technical linking devices, directories and even search tools that allow the USER to access other Internet pages and portals (hereinafter, the ‘Linked Sites’). In the event that the USER believes there is a Linked Site with illicit or inappropriate content, they may inform ALPHATRAD.

Under no circumstances should the existence of Linked Sites imply the existence of agreements with the managers or owners thereof, nor the recommendation, promotion or identification of ALPHATRAD with the statements, contents or services provided.

ALPHATRAD has no knowledge of the contents and services of the Linked Sites and therefore is not liable for any damage caused by the unlawfulness, quality, lack of updating, unavailability, error or uselessness of the contents and/or services of the Linked Sites or for any other damage.


1.8 Notifications and procedures

ALPHATRAD may send the registered USER notifications by post to their address, by e-mail, telephone calls or by any other public means of dissemination as long as this information has been brought to the attention of ALPHATRAD in the appropriate manner.

In this regard, all notifications made by ALPHATRAD to the USER will be considered to have been validly made if they have been made using the aforementioned details and means.

All notifications and communications made to ALPHATRAD by the USER will be considered effective, for all intents and purposes, when they are addressed to ALPHATRAD in any of the following ways:

Sent by post to the following address: Gran Vía 6, 4º, 28013 Madrid. 

Sent by e-mail to the following address:


1.9 Communication of illicit and inappropriate activities

In the event that the USER or any other Internet user becomes aware that the Linked Sites refer to pages whose contents or services are illicit, harmful, degrading, violent or contrary to morality, they may contact ALPHATRAD indicating the following points:
- Personal details of the communicating party: name, address, telephone number and e-mail address;
- Description of the facts disclosing the illicit or inappropriate nature of the Linked Site;
- In the event of a violation of rights, such as intellectual and industrial property, the personal details of the holder of the infringed right when this is a person other than the communicating party; Likewise, they must provide the document proving the legitimacy of the holder of the rights and, if applicable, that of representation to act on behalf of the holder when they are a person other than the communicating party;
- Express declaration that the information contained in the claim is accurate.

The receipt by ALPHTRAD of the communication set forth in this clause will not imply, in accordance with the provisions of the LSSI (Spanish Law 34/2002), the effective knowledge of the activities and/or contents indicated by the communicating party.


1.10 Legislation and jurisdiction

These Terms and Conditions will be governed by the Spanish legislation. Likewise, any dispute or controversy that may arise from this WEBSITE will be submitted to the Spanish Courts and Tribunals of Madrid.



Basic Data Protection Information

Data Controller: ALPHATRAD SPAIN S.L (hereinafter, ALPHATRAD SPAIN)

Legitimacy: Consent of the data subject

Addressees: USERS of the WEBSITE, regardless of whether they are registered or not.

Rights: To access, rectify and delete your data, as well as other rights, to request the limitation of the processing of your personal data, object to it, request their portability (wherever technically possible) or withdraw the consent given and, where appropriate, to not be subject to a decision based solely on an automated processing, including profiling.

Identification and contact details of the data controller: 

ALPHATRAD  SPAIN,  SL,  calle  Gran  Vía  6,  4º,  28004  Madrid,  with Tax ID (C.I.F.) B- B 83436725 and e-mail address

Automated decisions and profiling:

ALPHATRAD SPAIN does NOT make automated decisions based on applied logic or profiling.

2.1 Collection of information

We collect information when you connect to our site, when you request a price quote or information, or when you place an order. The information collected includes the name of your company/legal entity or your name in the case of a natural person. For a company, the name of our contact(s), their email address(es) and telephone number(s) are also recorded. The information necessary for billing will also remain in our possession. Payments made online are made in a secure manner and we do not need to know the banking information provided for payment, which remains the responsibility of the bank or of PayPal. If you have provided us with your bank account details (RIB or IBAN), they are kept in a secure manner in accordance with the standards of the GDPR.

When you connect to our website, we automatically receive and record information from your computer and browser, notably your IP address, your word-processing software, versions of the software and type of equipment (PC, MAC, tablet and mobile etc.).

2.2 Use of information, confidentiality and disclosure to third parties

We are the sole holders of the information collected on our sites. All the information that we gather is used only for internal purposes and will never be sold, exchanged, transferred or turned over to any other company for any reason whatsoever, except in the case of an official request from the competent authorities in such matters who must conduct legal investigations on unlawful activities, presumed fraud or situations involving potential threats to the physical safety of any person, violations against our conditions of use, or when the law requires that we provide this information. This does not include trusted third parties that help us to operate our website, implement or modify our management programme or conduct our affairs, as long as these parties agree to treat this information as confidential. Your information is never transferred or processed outside of the European Union. We do not send any newsletters.


- Google Analytics: helps website and application owners understand how visitors interact with these sites and apps. This tool may use a set of cookies to collect information and provide website usage statistics without personally identifying site visitors. The main cookie used by Google Analytics is "_ga.

- Google Ads: is Google's online advertising programme, this service helps website and application partners to promote their website and develop their customer base. Google Ads uses cookies that do not contain any personal data. These cookies are intended to improve the effectiveness of ads delivered via the ad network, optimise the relevance of campaign ads, improve performance reports, and reduce advertising pressure.

- Google Tag Manager (GTM) helps website owners manage their tags without having to change the website source code. Google Tag Manager does not use cookies. This service allows data to be collected for diagnostic purposes and to improve the quality of the site. The data collected using Google Tag Manager does not contain any information that makes it possible to identify you personally. It is only when it is used with other Google services (e.g. Google Analytics) that data collection of this kind takes place and we request your consent when setting your cookies.
- Google reCAPTCHA is a security service from Google that differentiates between human users and bots that can scan your site and send spam. This service involves the collection of personal data for which we request your consent when setting your cookies.

For more information about the use of certain data collected by Google you can refer to the Google Privacy Policy and Terms of Use.

2.3 Protection of information

We are implementing a variety of security measures to maintain the security of your personal information, based on recommendations from the GDPR text, with which we are in compliance. We use state-of-the-art encryption to protect sensitive information that is communicated online. We also protect your information offline. Only employees and service providers who need to do specific work (for example billing or customer service) have access to identifiable personal information. The computers and servers used to store identifiable personal information are kept in a secure environment.

2.4 Data retention

For the purposes of internal and fiscal management, we automatically retain your data for 5 years plus the year in progress. If, at the end of this period, no business relationship has been established between our companies, it is automatically eliminated from our servers. By establishing a business relationship with our company, you automatically and irrevocably agree to this provision.

2.5 Unsubscribe

We use the email address which you provide to send you information and updates about your order and occasional information about our linguistic services. You may unsubscribe at any time and will no longer receive information about our services. In the meantime, you will continue to receive information about your order. The act of requesting an estimate, information or service implies irrevocable approval from you to use the email address provided, as well as acceptance of our terms and conditions of sale.

2.6 Consent

By using our site, you give your consent for the above-mentioned policy on confidentiality. You have the right to access, rectify or eliminate your personal information by sending a request to the following address: We have implemented all security measures to protect your data and we agree to inform you about any eventual breach in security and the measures taken to remedy it.

Data subjects who are the subject of any processing carried out by ALPHATRAD SPAIN may at any time and free of charge exercise their rights of access, rectification and deletion, as well as request that the processing of their personal data be limited, object to this processing, request the portability of these data (wherever technically possible) or withdraw the consent given, and, where appropriate, request not to be subject to a decision based solely on an automated processing, including profiling.

To do so, you may use the “Contact us” section of the website or write a letter to the postal address or e-mail address of ALPHATRAD SPAIN, which are indicated above.

The letter must contain, at least, the following:

•    Photocopy of your National ID or equivalent document in order to prove your identity.

•    The purpose of your request, in other words, the right you are going to exercise.

If you feel that your rights concerning the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercising of your rights, you can file a complaint with the competent Data Protection Supervisory Authority (Spanish Data Protection Agency), through its website:

2.7    Origin and veracity of the data

The personal data that we process at ALPHATRAD SPAIN comes directly from you:

The categories of data processed are:

•    Identification details

•    Identification codes or passwords

•    Postal or electronic addresses

•    Commercial information

The USER guarantees that the data provided are true, accurate, complete and up to date, and undertakes to inform of any changes to the data provided, through the channels provided for this purpose and indicated in point one of this policy. They will be liable for any damage or loss, both direct and indirect, that may be caused as a consequence of a breach of this obligation.

In the event that the USER provides third-party data, they declare to have received the consent of the data subjects and undertake to provide them with the information contained in this clause, exempting ALPHATRAD SPAIN from any liability arising from the failure to comply with this obligation.


3. Cookies Policy

What are cookies?

Cookies are small data files received on the terminal from the website visited and are used to record certain browsing interactions on a website by storing data that can be updated and retrieved. These files are stored on the user’s computer and contain anonymous data that are not harmful to the equipment. They are used to record the user’s preferences, such as the language selected, access details or page customisation.
Cookies can also be used to record anonymous information about how a visitor uses a site. For example, from which website they accessed the site, or if they used a banner advertisement to get there.

Why does Alphatrad Spain – Optilingua Group use cookies?

Alphatrad Spain uses cookies that are strictly necessary and essential for you to use our websites, allowing you to move around freely, use secure areas, personalised options, etc. In addition, Alphatrad Spain and the Optilingua Group companies use cookies that collect data relating to website usage analysis. These are used to help improve customer service, measuring the use and performance of the site, to optimise and personalise it.
Our websites may also have links to social networks (such as Facebook, Twitter or Linkedin). Alphatrad Spain does not control the cookies used by these external websites. For more information about the cookies of social networks or other external websites, we advise you to check their own cookies policy.

How do we use the different types of cookies?

According to their purpose:

Technical cookies

Technical cookies are those that are essential and strictly necessary for the correct functioning of a website and the use of the different options and services it offers.
For example, those used for session maintenance, response time management, performance or validation of options, use of security elements, sharing content with social networks, etc.

Personalisation cookies

These cookies allow the user to specify or customise some features of the general options of the website, for example, defining the language, regional configuration or browser type.

Analytics cookies

Analytics cookies are those used by our web portals to create browsing profiles and to be able to know the preferences of their users in order to improve the offer of products and services.
For example, an analytics cookie would be used to control the geographical areas of greatest interest to a user, which is the most popular product, etc.

Advertising cookies

Advertising cookies allow advertising spaces to be managed based on specific criteria. For example, frequency of access, edited content, etc.

Through advertising management, advertising cookies store behavioural information by observing habits, studying accesses and forming a profile of user preferences, in order to offer advertising related to the user’s interests.

Depending on the duration:

Session cookies

Session cookies are those last for the time the user is browsing the website and are deleted at the end of it.

Persistent cookies

These cookies are stored on the user’s terminal, for a longer time period, thus facilitating the control of the preferences chosen without having to repeat certain parameters each time the website is visited.

The specific uses we make of these technologies are described below:

  • Obtaining the date and time of the last time the USER visited our website.
  • The design of content chosen by the USER the first time they visited our website.
  • Security elements involved in controlling access to restricted areas.
  • No. of visits, pages viewed, IP address, etc., for creating aggregate statistics and reports for maintaining and improving our website.
  • No. of visits, pages viewed, IP address and conversion tracking parameters for personalising the browsing experience.

What if I don’t want to have these cookies or I don’t do anything about them?

To comply with current legislation, we must ask your permission to manage cookies. If you decide not to authorise the processing by indicating your non-conformity, we would only use technical cookies, as they are essential for browsing our website. In this case, we would not store any cookies. If you continue browsing our website without refusing your authorisation, this implies that you accept their use.
Please note that if you reject or delete cookies when browsing the Alphatrad Spain website, we will not be able to maintain your preferences, some features of the pages will not be operative and every time you browse our website, we will have to ask you again for your authorisation to use cookies.
If you still decide to modify the configuration of your access to the website, you should know that it is possible to delete cookies or prevent this information from being recorded on your computer at any time by modifying the configuration parameters on your browser:

Configuration of cookies on Internet Explorer
Configuration of cookies on Firefox
Configuration of cookies on Google Chrome
Configuration of cookies on Safari

These browsers are subject to updates or modifications, so we cannot guarantee that they will be completely adjusted to the version of your browser. It may also be that you are using another browser not covered by these links, such as Opera, Konqueror, Arora, Flock, etc. To avoid these mismatches, you can access them directly from your browser’s options, which are usually found in the Options menu, in the “Privacy” section. (Please consult your browser’s help section for more information).
If you agree with the cookies policy of Alphatrad Spain, click “OK”.

Are the data collected in the cookies used on websites other than Alphatrad Spain - Optilingua Group?

Some of our cookies are used to generate advertising on third-party networks or to perform analytics for which we use tools external to the Optilingua group. The cookies used are for the exclusive use of our company and its group of companies, which in no case trades with them.

So, what does the above information mean?

If you accept our cookies, it allows us to improve the Alphatrad Spain websites in order to offer you optimal access and provide you with a more efficient and personalised service.
You can also configure your browser to set only trusted websites or pages that you are currently browsing to manage cookies, allowing you to select your preferences.
By providing this policy, Alphatrad Spain demonstrates its commitment to the current legislation on the use of cookies, providing you with information so that you can understand what type of cookies we use and why we use them. With this, we aim to provide you with transparency regarding the data processed about the browsing carried out from your computer on our website.
This policy is reviewed regularly to ensure that it is up to date and may change. We recommend that you visit the site regularly and we will inform you of any updates.

Where can I get more information?

If you have any questions about how we use cookies that are not answered in this policy, please send us your comments via Customer Services.
If you need more information about the cookies directive, please consult the Official State Gazette published on 31 March 2012 (for Spain), which transposes the directives on electronic communications. You can also consult the directive on

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